Privacy policy.
Effective Date: June 10, 2025
This Privacy Policy describes how Luna Therapy Group LLC collects, uses, and discloses information when you visit lunatherapygroup.com and use our therapy services. We are committed to protecting your privacy and safeguarding your personal information.
Information We Collect
We collect various types of information in connection with the services we provide, which may include:
Personal Health Information (PHI):
Therapy Session Notes: Information discussed during therapy sessions, diagnoses, treatment plans, and progress notes.
Client Records: Intake forms, assessments, and other documentation related to your therapy.
Communication Records: Records of emails, phone calls, or other communications related to your therapy.
Personal Identifiable Information (PII):
Contact Information: Name, email address, phone number, mailing address.
Demographic Information: Date of birth, gender, and other relevant demographic data.
Payment Information: Billing address, credit card details (processed securely via Finix and not stored directly by us).
Website Usage Data:
Log Data: Information that your browser automatically sends whenever you visit our Site (e.g., IP address, browser type, operating system, referring pages, pages visited, time spent on pages, and dates/times of visits).
Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to enhance your experience, analyze site usage, and track user behavior. You can control cookies through your browser settings.
Information from Third-Party Services: If you link to our website from a third-party service (e.g., an online directory or referral service), we may receive information from that service.
How We Use Your Information
We use the information we collect for various purposes, including:
Providing Therapy Services: To deliver psychological, counseling, or psychiatric services, manage your appointments, and maintain your treatment records.
Communication: To respond to your inquiries, schedule appointments, send important updates, and provide information related to your therapy.
Billing and Payments: To process payments for services rendered.
Internal Operations: For administrative purposes, such as maintaining records, improving our services, and ensuring the smooth operation of our practice.
Legal and Ethical Obligations: To comply with applicable laws, regulations, professional ethical guidelines (e.g., HIPAA, state licensing board rules), and respond to legal requests or court orders.
Website Improvement: To analyze website usage, identify trends, and improve the functionality and content of our Site.
Security: To protect our website, systems, and client information from unauthorized access, use, or disclosure.
Disclosure of Your Information
We understand the sensitive nature of your information and are committed to maintaining confidentiality. We may disclose your information in the following limited circumstances:
With Your Consent: We will obtain your explicit written consent before disclosing your information for purposes not outlined in this policy or required by law.
To Third-Party Service Providers: We may share information with trusted third-party vendors who perform services on our behalf (e.g., secure electronic health record (EHR) systems, payment processors, scheduling software, website hosting). These providers are contractually obligated to protect your information and only use it for the purposes for which it was disclosed.
In Case of Emergency: If we believe there is an imminent threat of serious harm to you or others, we may disclose necessary information to protect safety, consistent with ethical and legal obligations.
Required by Law: We may disclose information if required to do so by law, court order, subpoena, or other legal process, or if we believe such action is necessary to comply with a legal obligation.
To Avert a Serious Threat to Health or Safety: We may use and disclose medical information when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person.
To Professional Colleagues for Consultation: We may consult with other professionals (e.g., supervisors, consultants) about your case to ensure the best possible care. In such consultations, identifying information will be kept to a minimum or anonymized where possible.
For Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any such change in ownership or control of your personal information.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect the information we collect from unauthorized access, use, alteration, and destruction. These measures include:
Secure EHR System: We utilize Therapy Appointment, a HIPAA-compliant platform for storing client records.
Encrypted Communications: Our website uses SSL/TLS encryption for secure data transmission.
Password Protection: Access to sensitive data is restricted by strong passwords.
Regular Security Audits: We periodically review our security practices.
However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
Your Rights
Depending on your jurisdiction and applicable laws (e.g., HIPAA, GDPR, CCPA), you may have certain rights regarding your personal information, including:
Right to Access: You have the right to request access to your personal health information.
Right to Amend: You have the right to request amendments to your personal health information if you believe it is inaccurate or incomplete.
Right to Request Restrictions: You have the right to request restrictions on certain uses and disclosures of your personal health information.
Right to an Accounting of Disclosures: You have the right to request an accounting of disclosures of your personal health information.
Right to Request Confidential Communications: You have the right to request that we communicate with you about medical matters in a certain way or at a certain location.
Right to a Paper Copy of This Notice: You have the right to obtain a paper copy of this privacy policy upon request.
Right to Opt-Out of Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails. Please note that we may still send you non-promotional messages related to your therapy services.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request in accordance with applicable laws and regulations.
Third-Party Websites
Our Site may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Site and services after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, your privacy rights, or our privacy practices, please contact us.